Refund policy
Returns & Refund Policy
At Nordaus, we want you to shop with confidence. If your purchase isn't quite right, we're here to make the return or exchange process as simple as possible.
Return Window
We offer a 7-day return and exchange policy, which means you can request a return or exchange within 7 days of receiving your order.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must:
- Be unworn, unused, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or your order confirmation.
Items that do not meet these conditions may not be eligible for return or exchange.
How to Request a Return or Exchange
To initiate a return or exchange:
- Visit the Returns section on our website.
- Enter your Order ID and Email Address.
- Select the item(s) you wish to return or exchange.
- Submit your request.
Once your request has been reviewed and approved, you'll receive a confirmation email with the next steps.
Size Exchange
We understand that finding the perfect fit is important.
One complimentary size exchange per order is available within the 7-day return window, subject to stock availability.
If your requested size is unavailable, our support team will assist you with the available options.
Exchange Process
Once your exchange request is approved:
- Reverse pickup is generally arranged within 2–3 business days.
- After the returned item is received and passes our quality inspection, your replacement order will be processed automatically.
- Exchange orders are typically dispatched within 2–3 business days.
- Delivery generally takes 8–10 business days, depending on your location.
Please Note: Once an exchanged product has been delivered, it is no longer eligible for any further exchange or refund.
Refund Policy
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
- Prepaid Orders: Refunds will be issued to your original payment method.
- Cash on Delivery (COD) Orders: Refunds will be transferred to the bank account details provided by you.
Please allow 8–10 business days for the refunded amount to reflect in your account after it has been processed. Processing times may vary depending on your bank.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item,
- A defective product, or
- An incorrect item,
please contact us as soon as possible so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during sale or promotional events.
- Items that have been worn, washed, altered, or damaged after delivery.
- Products returned without their original tags or packaging.
Need Assistance?
If you have any questions regarding your return, exchange, or refund, we're here to help.
Email: support@nordaus.in
WhatsApp: +91 73395 36777
Support Hours: Monday – Saturday, 10:30 AM – 5:30 PM IST.
