FAQ

Frequently Asked Questions

Orders

How can I track my order?

Once your order is shipped, you'll receive a confirmation email and/or SMS with your tracking details. You can use the tracking link to monitor your shipment until it reaches your doorstep.

Can I cancel my order?

Orders can only be cancelled before they have been packed or shipped. Once an order has been dispatched, it cannot be cancelled. If you need assistance, please contact our support team as soon as possible.

Shipping

Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders above ₹1,299 across India.

For orders below ₹1,299, shipping charges will be calculated during checkout.

How long does delivery take?

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–8 business days

Delivery timelines may vary depending on your location and courier partner availability.

Returns & Exchanges

What is your return policy?

You can request a return within 7 days of receiving your order, provided the product is unworn, unused, has all original tags attached, and is returned in its original packaging.

Do you offer size exchanges?

Yes.

One complimentary size exchange per order is available within the 7-day return window, subject to stock availability.

How do I start a return or exchange?

Visit our Returns page and enter your Order ID and Email Address to submit your request.

Once approved, we'll guide you through the return process.

How long does it take to receive my refund?

Once your returned item has been received and approved after inspection:

  • Prepaid orders are refunded to the original payment method.
  • COD orders are refunded to your registered bank account.

Refunds generally reflect within 8–10 business days, depending on your bank.

Products & Sizing

How do I choose the right size?

Every product page includes a detailed Size Guide to help you find your ideal fit.

If you're unsure, feel free to contact our support team before placing your order.

Will sold-out products be restocked?

Some of our core essentials may be restocked, while limited collections may not return once sold out.

For updates on new arrivals and restocks, subscribe to our newsletter or follow us on social media.

Are the product colours accurate?

We make every effort to display colours as accurately as possible. However, slight variations may occur due to different screen settings and lighting conditions.

Payments

Which payment methods do you accept?

We accept all major payment methods available through our secure checkout, including:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Popular Wallets
  • Cash on Delivery (where available)

Available payment options may vary depending on your location.

Care Instructions

How should I care for my garments?

Please follow the care instructions provided on the garment's wash care label.

Proper care helps maintain the fabric, colour, and fit over time.

Contact Us

Need more help?

Our support team is happy to assist you.

Email: support@nordaus.in

WhatsApp: +91 73395 36777

Support Hours: Monday – Saturday, 10:30 AM – 5:30 PM IST